These General Terms and Conditions govern the sales of LOUIS QUATORZE products on the site by the company CREATION 14 (hereinafter referred to as "LOUIS QUATORZE"), a simplified joint-stock company with a capital of 7,670,000 euros, Located in Paris 75003, 6 rue de braque, registered with the Trade and Companies Register under number 513 476 531 RCS PARIS, which markets LOUIS QUATORZE products in France.

The company LOUIS QUATORZE wished to set up, in parallel to the network of stores that it operates, a network of distance selling on Internet of some of its products.

The fact of placing order implies full acceptance of the present General Conditions of Sale which are accessible at any moment on the site and in particular at the moment of the registration of the order.

We invite you to print and keep a copy of these Terms and Conditions for future reference.

The General Conditions of Sale constitute an agreement between the parties. They can be changed at any time. The new General Conditions of Sale will be applicable to any order subsequent to their making available on the site.

The orders placed on the site are reserved for individuals and companies "final buyers" domiciled in metropolitan France (including Corsica). The resale of LOUIS QUATORZE items is strictly forbidden to any buyer who would trade it professionally.

Article 1 - Scope

These General Conditions of Sale are applicable to all sales of LOUIS QUATORZE products concluded on the site with a view to delivery in mainland France (including Corsica).

In order to guarantee an optimum level of service, LOUIS QUATORZE wished to propose a selection of certain products and exclude certain categories of products. The list of products available in the context of the online sale is available on the site in the section "E-SHOP".

Article 2 - Information on products

The information on all LOUIS QUATORZE products sold online by the company LOUIS QUATORZE is available with their references and prices on the site

2.1 The price

The prices of the products are all Taxes included (at the VAT rate in force on the day of the validation of your order). They are indicated in Euros.

They are modifiable at any time, it being understood that the articles are invoiced on the basis in force at the time of registration of the order.

The total amount of the order you intend to spend is indicated on the "Summary" screen of your order and includes the following information:

  • Price incl. VAT of the item(s)
  • Shipping costs

2.2 Other information

The offers of the articles are within the limit of available stocks. The indications on the availability of the products are provided at the time of the validation of the order.

The photographs, graphics and descriptions of the products offered for sale are only indicative and do not commit the company LOUIS QUATORZE, in particular in case of error between the characteristics of the products and their representation and / or if possible difference of Color "screen / reality".

Article 3 - Order

Orders can be placed on the internet at The client shall bear the costs of internet connection and use of the website.

In order to purchase a product at the time of its first order, the customer must open a customer account and fill in an order form specifying certain mandatory information so that his order can be taken into account by the company LOUIS QUATORZE.

The order is subject to compliance with a procedure whose main steps are specified below in accordance with the provisions of article 13699-1 of the Civil Code.

3.1 Selection of product(s)

You can select the products you wish to buy by clicking the "ADD" button.

After adding the product to the shopping cart, a pop-up will be displayed indicating the bag added, its price and the total number of items added within the basket. From this "pop-up" the customer will be able to go directly to the next step (section 3.2) by clicking on "Order" or to continue his selection by clicking on "Continue shopping".

3.2 Access to Shopping Cart

Access to the "Shopping Cart" can be done in two ways:

  • Either by clicking on "Order" in the "pop-up" directly after adding to the "Cart" of a product.
  • Either by clicking on "Shopping Cart" in the top menu that appears on each page of the site.

The customer will then be redirected to the "Summary" of the shopping cart / order. It indicates for each selected bag the reference, unit price, quantities, total price. The customer will have the opportunity at this stage to increase or decrease the quantities of a product or to delete it, to choose the method of delivery and to see the total cost of the order.

Access to step 3 (section 3.3) is done by clicking on the "ORDER" button

3.3 Identification

In order to validate the order, it is necessary to create a customer account or to authenticate itself by means of an existing customer account.

If the client was already connected in the previous steps, it will be redirected directly to the next step (section 3.4).

3.4 Addresses

In this step, it is necessary to fill in the delivery address and billing that may be different from each other.

The customer also has the possibility to express his specific requests for delivery or to leave us a comment.

[Important] Addresses must be domiciled in metropolitan France.

Access to step 5 (section 3.5) is done by clicking on the "ORDER" button

3.5 Transportation

Confirmation of the method of delivery and acceptance of the "General Conditions of Sale".

These conditions may be revisited before acceptance by clicking on the corresponding link or at any time at the foot of the page in the "Guarantees" section.

Once the "General conditions of sale" are accepted, click on "ORDER" to access the payment of the order.

3.6 Payment and Validation

In this phase, a summary of the order including all the costs to be paid by the customer will be proposed.

By selecting the payment method "PAY BY BANK CARD WITH CM-CIC P@IEMENT", the customer validates his order and will be automatically directed to the secure payment area of ​​our partner, the Crédit Mutuel CIC group.

Once in this space, the customer will be able to fill in his bank details necessary for payment of the order. By clicking on "Validate", the customer validates his payment and will be directed to the recapitulative page of the payment made with the possibility of printing a receipt and returning to

The return to the site LOUIS QUATORZE is done by clicking on the corresponding link.

NB: It is recalled that only our banking partner has access to the bank data entered. To find out more, consult our page via the dedicated link at the bottom of the page.

3.7 Confirmation of the order

Once the payment has been made, the customer will receive an email confirming the order summarizing his / her total cost (transport costs included) as well as the shipping and billing addresses with enclosed invoice.

If the payment is accepted, the customer will receive electronically a receipt from our bank partner indicating the acceptance of his credit card. In the same way, the company LOUIS QUATORZE will send an electronic message indicating the acceptance of the payment.

In the contrary case, an e-mail notifying the refusal of the payment will be sent to the customer.

Upon dispatch of the order, an e-mail confirming the shipment with the tracking number of the package and the delivery time will be sent to the customer.

Article 4 - Payment terms

The payment of purchases on the site is carried out exclusively by credit card when validating the order (Cards accepted: VISA, MASTERCARD and AMERICAN EXPRESS).

The debit of the credit card is made in euros after validation of the payment on the site of our banking partner.

We recall that all bank data entered are processed securely and are immediately encrypted. This information is only accessible to our banking partner, the Crédit Mutuel CIC group via the CM-CIC p@iement solution, so that it can get in touch with your bank. At no time, We, or any third party, can access your bank details. Your payment is sent to our bank partner on the day of the order.

In addition, all payment information is transmitted encrypted SSL to protect the information on your card and ensure that it can not be used by other people. At the time of payment, the symbols indicate that you are on a secure connection.

In addition, we remain the owners of the items sold until full payment of the price, VAT and transport included.

Article 5 - Delivery

The products offered for sale are delivered in Metropolitan France, including in Corsica and abroad. The delivery will take place at the address indicated at the time of the order by the service Colissimo de la Poste for France and a distributor specialized for the international.

The delivery times indicated on the site are only indicative. For a payment with Visa and Mastercard, the order is shipped within 7 days, for a payment with American Express, the order is shipped within 20 days. The delivery of the products will occur, after the payment of the amount of the order. However, in accordance with the provisions of article L.121-20-3 of the Consumer Code, the ordered products can be delivered at the latest within 30 days from the day following the order for further research.

For orders placed in Metropolitan France (including Corsica), Colissimo will deliver the package to the consignee named on the packing list. In the event of absence, and unless technically impossible by La Poste, you will receive a notice of transit indicating the post office where the customer will have to present himself within 14 days in order to withdraw his parcel, identity.

When receiving the order, always check the condition of the package, the conformity of the product with the order:

  • If the package is damaged, the customer must specify it on the delivery note of the carrier and immediately contact the sales department on line:
  • If the product (s) do not correspond to the order, the customer can return it, in accordance with the procedures below "Right of withdrawal" and "Guarantees".
  • If the customer has not received his order 7 days after the time indicated on the confirmation of dispatch message (section 3.7), for any cause other than force majeure, he may terminate the sale under the conditions provided for in Article L.121-20-3 of the Consumer Code.

Article 6 - Right of withdrawal and return - Refund

In addition to the return cases provided for in Articles 5 (Delivery) and 7 (Guarantees), the customer may exercise a right of withdrawal under the following conditions.

The customer may return the delivered items within fourteen (14) days of the date of delivery, in their original packaging, complete and accompanied by a return voucher duly completed at the following address: 106 Veille du Temple Street 75003 Paris.

It is up to the customer to take proof of this return by any means giving certain date. In addition, the costs and risks of return remain the responsibility of the customer.

The refund of the invoiced products will be made by credit to the bank account used for the payment of the order, as soon as possible and at the latest within thirty days after the date on which this right has been exercised.

Returned products that are incomplete, damaged, dirty or in any other condition that would reasonably be expected to have been used, will not be refunded or exchanged and will be returned by post.

Article 7 - Guarantees and Compliance

The customer must ensure the conformity of the product(s) with his order. In the event that the products do not conform, the customer must inform customer service via email and return the product(s) in the conditions set out in article 6 of these General Conditions Of Sale.

LOUIS QUATORZE products thus benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with the provisions of articles L211-1 to L212-1 of the Code of consumption and articles 1641 to 1649 of the Civil Code.

The customer has a period of 2 years to invoke the said guarantees with the customer service of the company LOUIS QUATORZE. This period starts from the receipt of the items for the guarantee of conformity and the discovery of the defect for the guarantees against hidden defects.

In all cases, it is necessary to contact the customer service ( and return the product(s) in the conditions set out in article 6 of these General Conditions of Sale.

Article 8 - SAV

The company LOUIS QUATORZE undertakes to repair the wear and tear of the products, as well as the repairs carried out within the framework of the implementation of the Legal Guarantees.

For this, it is necessary to contact by email the customer service which will indicate the methods of return

The product (s) will be taken care of by our workshops which will take the appropriate decision:

  • In case of manufacturing defect found and validated by our workshops, we repair the products free of charge or replace it with a new product of equivalent value.
  • For used items, the repair will pay off. A quotation will be offered and if accepted, this service will be the subject of a contract distinct from these General Conditions of Sale.
  • The product will not be repaired if it is too worn or damaged. It will then be returned as it is.

Article 9 - Liability

The company LOUIS QUATORZE can not be held responsible or failing for any delay or non-fulfillment occurring in case of force majeure.

Moreover, we can not be held responsible for an order that would have been made by a minor, whether the parents have or not, authorized this order.

Article 10 - Data processing and freedoms

The personal data that LOUIS QUATORZE collects are necessary to process your order and are not at any time intended to be sold or leased to third parties.

You have a right of access, modification, rectification and opposition concerning the information concerning you:

For more information about our privacy policy, please see the dedicated link at the bottom of the page.

Article 11 - Intellectual Property Rights

The "LOUIS QUATORZE" mark, as well as all figurative or non-figurative marks and more generally all and appearing on the site for LOUIS QUATORZE products or their packaging, whether deposited or not, are and remain the exclusive property of The Creations de Versailles company, which holds the rights.

Any reproduction in whole or in part, modification, combination with other trademark, symbol, logo, or use of the trademark, illustrations, images and logos, for any reason whatsoever, without the agreement of LOUIS QUATORZE is Strictly prohibited except for personal and private use, excluding any commercial purpose.

Article 12 - Disputes and Applicable Law

These General Conditions of Sale are subject to French law. In the event of a dispute and in the absence of a friendly settlement, the French Courts shall have exclusive jurisdiction.